Delivery Policy

Delivery Policy

• ssfhome.com currently delivers to Peninsular Malaysia only, with the exception of island areas. (Pulau Langkawi, Pulau Pangkor, Pulau Redang, Pulau Tioman etc).
• We normally will have your order processed and products ready to ship from our warehouse within 3 to 5 business days.
• Please ensure to key in the correct contact number and delivery address in order for our team to contact you to schedule delivery.
• In the unlikely occurrence of a wrong or damaged product being delivered, please contact our Customer Service Team within 48 hours.

*Weight (kg) is based on either actual weight or volumetric – whichever higher.
*We reserve the right to change our rate at any time without further notice.
*If your location is unavailable for delivery, you may contact us or visit the nearest SSFHOME outlet.

• We will pass the products to our courier delivery partner and first delivery will be attempted without any pre-arranged schedule. In the event of a failed first delivery, there will be a second attempt to deliver your product(s).

• For truck delivery, your delivery will be scheduled in advance. After order confirmation, our Logistics Department will be in contact with you to arrange a date of delivery.
• Please ensure that someone is available to receive the product(s) on the agreed date and time. If no one receives the delivery, we will reschedule another delivery date but with a charged reschedule delivery fee.
• For any changes/enquiries regarding your confirmed delivery schedule pertaining to this order, kindly do so at least 2 days in advanced so that we can make the necessary arrangements.
• If rescheduling was made in less than 2 days, extra delivery charges will be imposed.
• Only one-time change at max on the delivery schedule is allowed once you have first confirmed the delivery schedule.
• In the event where your order cannot be delivered as you are not contactable to schedule or reschedule a delivery, your order will be held for a maximum of 14 Days from the date of first attempted failed delivery. Our team will follow up with an email, and if there is no response from there, your order will be cancelled without refunds.

• Additional delivery service fees may be applied under specific circumstances. Our customer service team will get in touch with you to provide further details and assist related additional payments. Please refer to the table below for further details:
  

  Types of Delivery	Additional Service Fee	Location
  FREE DELIVERY – min. spend of RM 3,000	FOC	Selangor, Kuala Lumpur, Putrajaya
  Within 50km radius from Distribution Centre	RM 165	Selangor, Kuala Lumpur, Putrajaya
  Over 50km Delivery – charge from 51km onwards within Klang Valley	RM 3 per km	Selangor, Kuala Lumpur, Putrajaya
  Urgent Delivery / Specific delivery time request (Less than 2 hours gap) Double charge applies based on standard rate (within 50km delivery). Double charge applies after 10pm.	RM 165 x 2	Selangor, Kuala Lumpur, Putrajaya
  Extra Waiting Time – EWT (max. 30 minutes) Exceeded 15 minutes from the EWT, will be charged by every 30 minutes block.	RM 30 per 30 minutes block	Selangor, Kuala Lumpur, Putrajaya
  Location Error Completely wrong / incomplete address with any of Jalan / Taman area out of 10km will be charged as additional one delivery.	RM 165	Selangor, Kuala Lumpur, Putrajaya
  Additional Transportation Fee – for last minute cancellation / change of receiving / cancellation after truck planning. During Public Holidays the residence security stopped us to deliver goods without any notification from customers Extra staircase carrying, FOC for ground to 2nd floor for easy access only. Additional charges may apply from 3rd floor and above, depending on the case. No staircase carrying above 6th floor.	Depend on case	Selangor, Kuala Lumpur, Putrajaya
  Storage Space Service – storage fees start on the 15th day onwards upon purchase date	RM 25 per day	Selangor, Kuala Lumpur, Putrajaya

• For condominiums / apartments that impose entrance restriction on 3-tonne lorry, additional delivery service fee of RM165 will be charged for carrying from the guard house to the customer house. Kindly refer to the list of related condominiums / apartments below:
  

  Condominiums / Apartments	Additional Service Fee
  Flat Seri Anggerik, Old Klang Road, 58200 Kuala Lumpur	RM 165
  Flat Lembah Subang 2, No. 2, Jalan PJU 1a/44, 47301 Petaling Jaya, Selangor
  Flat Sri Pantai, Jalan Kampung Pasir, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur
  Flat Kerinchi, Perumahan Pantai Permai, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur
  Seri Maya Condo, Jalan Jelatek, Off Jalan Ampang 54200, Kuala Lumpur
  The Park Residences, Jalan 1/112H, Off Jalan Kerinchi, Bangsar South
  Apartment Pinggiran Bukit Jalil, Blok D, PPR Pinggiran Bukit Jalil, Jalan Bukit Jalil Indah, 57000 Kuala Lumpur
  Flat Desa Tun Razak, No. 8, Jalan Lingkaran Tengah 2, Desa Tun Razak, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
  PPR Taman Wahyu, Blok C Wahyu, 68100 Batu Caves, Selangor
  Mentari Courts Apartment, 2, Jalan PJS 2B/4, Taman Desa Mentari, 46150 Petaling Jaya, Selangor

• If you would like us to do product installation, you may opt for the installation service while adding the product to your shopping cart. Our installation service is charged at only 5% of the product price.